Paddle Boarding & Water Sports FAQs
Paddle Boarding FAQs
Q: What is an inflatable paddle board?
An inflatable paddle board (iSUP) is a lightweight, portable SUP that you inflate with a pump. It's easy to carry, store, and transport, making it ideal for UK paddlers with limited space or access to a car.
Q: Are inflatable SUPs stable enough for beginners?
Yes. Most modern inflatable SUPs are very stable once inflated to the recommended pressure, and they're great for beginners and casual paddlers.
Q: How long does it take to inflate a board?
Most boards take about 5–10 minutes with a good double-action pump. Pressure and experience will affect how fast you can get it ready.
Q: How do I store my inflatable SUP when not in use?
Store it dry, rolled or folded, in a cool, dry place away from direct sunlight. Avoid leaving it inflated for long periods when not in use.
Q: Can I use an inflatable SUP on rivers and lakes in the UK?
Yes, as long as you follow local rules, carry the correct safety gear, and check water conditions first. Some rivers and canals require permits or have restrictions.
Q: Can I paddle board in the sea?
Yes, but only if you're confident, have the right board, wear a PFD or life jacket, and check tides, wind, and local guidance before you go.
Q: Do I need training or a course to start paddle boarding?
No legal requirement, but we strongly recommend a beginner course or a lesson with a local club to learn safety, strokes, and how to handle wind and currents.
Q: What should I wear paddle boarding in the UK?
Think wetsuit or drysuit in cooler months, and quick-drying clothing in summer. Always wear suitable footwear and a PFD, and protect your skin from the sun.
Safety FAQs
Q: Do I need a PFD (life jacket) when paddle boarding in the UK?
It is strongly recommended and often required by clubs and local bylaws. A buoyancy aid or PFD is essential for safety, especially in open water, rivers, or windy conditions.
Q: Do I need a leash on my paddleboard?
Yes. A leash keeps your board close if you fall, which is important for safety and for obeying local paddling codes of practice.
Q: Do your boards meet UK safety standards?
Our boards and accessories are designed to meet or exceed UK/EU safety standards and are suitable for recreational paddling in typical UK conditions.
Q: Is paddle boarding safe for children?
Yes, with the right supervision, a suitable board size, and a correctly fitted PFD. We recommend calm, flat water for younger paddlers and always supervise children near water.
Shipping & Orders FAQs
Q: Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders, with no minimum spend required.
Q: How long does ISUP delivery take?
UK orders typically arrive within 3–5 working days. International delivery times vary by location. You can track your order on our Tracking Information page.
Q: Do you ship internationally?
Yes — we ship worldwide. We're a UK-based store but deliver to customers all over the world.
Q: Can I track my order?
Yes. Visit our Tracking Information page for details on how to track your delivery.
Returns & Warranty FAQs
Q: What is your returns policy?
We offer a 30-day returns policy on all products. If you're not satisfied with your purchase, please contact us within 30 days and we'll sort it out.
Q: What warranty do you offer on paddle boards?
All our inflatable paddle boards (iSUPs) come with a 1-year warranty covering manufacturing defects. If you experience any issues, please contact us and we'll make it right.
Q: What warranty do you offer on accessories?
All other products come with a 90-day manufacturer warranty covering defects. Please contact us if you have any issues within this period.
Q: How do I contact you?
You can reach us via our Contact Us page. We aim to respond to all enquiries within 1 business day.
General Store FAQs
Q: What products do you sell?
We sell inflatable paddle boards (iSUPs), paddle board accessories (dry bags, changing robes, wetsuit mats, car key safes, and more), branded clothing, and gift cards.
Q: Do you sell gift cards?
Yes! Our gift cards are perfect for the watersports lover in your life. They're delivered instantly by email and never expire.
Q: What accessories do I need for paddle boarding?
At a minimum we recommend a leash, a waterproof dry bag, and a changing robe or mat. Browse our full accessories collection to gear up for your next adventure.